{"id":14143,"date":"2026-08-14T16:33:16","date_gmt":"2026-08-14T14:33:16","guid":{"rendered":"https:\/\/www.oktoub.com\/?page_id=14143"},"modified":"2026-09-09T10:54:00","modified_gmt":"2026-09-09T08:54:00","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/www.oktoub.com\/en\/conditions-generales-de-vente\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14143\" class=\"elementor elementor-14143\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33428792 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33428792\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e293c0\" data-id=\"8e293c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5aedd4c2 elementor-widget elementor-widget-text-editor\" data-id=\"5aedd4c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Derni\u00e8re mise \u00e0 jour : le 14\/08\/2026<\/em><\/p><h3>Article 1 \u2014 Objet et champ d&rsquo;application<\/h3><p>Les pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente r\u00e9gissent toutes les commandes pass\u00e9es sur le site de l&rsquo;Institut Oktoub par toute personne physique ou morale, ci-apr\u00e8s \u00ab le Client \u00bb. Elles s&rsquo;appliquent \u00e0 l&rsquo;exclusion de toute autre condition.<\/p><p>Le fait de passer commande implique l&rsquo;acceptation pleine et enti\u00e8re des pr\u00e9sentes conditions, ainsi que du <a href=\"\/en\/reglement\/\">r\u00e8glement int\u00e9rieur<\/a> pour les prestations d&rsquo;enseignement.<\/p><h3>Article 2 \u2014 Vendeur<\/h3><p>Oktoub, Agadir (Maroc), SIRET 0024446530000056, joignable \u00e0 l&rsquo;adresse contact@oktoub.com.<\/p><h3>Article 3 \u2014 Produits et services propos\u00e9s<\/h3><p>L&rsquo;Institut Oktoub propose trois cat\u00e9gories de prestations :<\/p><ul><li><strong>Des cours de langue arabe en ligne<\/strong>, en format individuel, en bin\u00f4me ou en groupe, factur\u00e9s sous forme d&rsquo;abonnement mensuel.<\/li><li><strong>Des supports p\u00e9dagogiques num\u00e9riques<\/strong> \u2014 manuels, fiches, ressources \u2014 livr\u00e9s sous forme de fichiers t\u00e9l\u00e9chargeables.<\/li><li><strong>Des formations en ligne<\/strong>, compos\u00e9es de vid\u00e9os et de documents accessibles apr\u00e8s paiement.<\/li><\/ul><p>Les caract\u00e9ristiques essentielles de chaque prestation figurent sur la page correspondante. Les photographies et illustrations n&rsquo;ont pas de valeur contractuelle.<\/p><h3>Article 4 \u2014 Prix<\/h3><p>Les prix sont indiqu\u00e9s en euros, toutes taxes comprises.<\/p><p>Aucun frais d&rsquo;inscription n&rsquo;est appliqu\u00e9. Aucun montant n&rsquo;est pr\u00e9lev\u00e9 lors de la souscription d&rsquo;un abonnement aux cours : le moyen de paiement du Client est enregistr\u00e9 en vue des \u00e9ch\u00e9ances suivantes, la premi\u00e8re intervenant au huiti\u00e8me jour.<\/p><p>Le tarif mensuel des cours correspond \u00e0 un volume annuel de 48 semaines d&rsquo;enseignement, r\u00e9parti en douze mensualit\u00e9s d&rsquo;un montant \u00e9gal. Les p\u00e9riodes de fermeture de l&rsquo;Institut, d\u00e9finies au r\u00e8glement int\u00e9rieur, sont comprises dans ce calcul et ne donnent lieu ni \u00e0 r\u00e9duction ni \u00e0 report.<\/p><p>L&rsquo;Institut se r\u00e9serve le droit de modifier ses tarifs \u00e0 tout moment. Les prestations sont factur\u00e9es sur la base du tarif en vigueur au moment de la commande. Toute modification tarifaire affectant un abonnement en cours est notifi\u00e9e au Client au moins trente jours \u00e0 l&rsquo;avance ; il peut alors r\u00e9silier sans frais.<\/p><h3>Article 5 \u2014 Commande<\/h3><p>Le Client s\u00e9lectionne ses prestations, v\u00e9rifie le d\u00e9tail de sa commande, accepte les pr\u00e9sentes conditions puis proc\u00e8de au paiement. La vente n&rsquo;est d\u00e9finitive qu&rsquo;apr\u00e8s confirmation du paiement et envoi d&rsquo;un courriel de confirmation.<\/p><p>L&rsquo;Institut se r\u00e9serve le droit de refuser toute commande pr\u00e9sentant un caract\u00e8re anormal, abusif ou de mauvaise foi.<\/p><h3>Article 6 \u2014 Paiement<\/h3><p>Le paiement s&rsquo;effectue en ligne par carte bancaire via notre prestataire Stripe. Les donn\u00e9es bancaires ne transitent jamais par nos serveurs et ne sont pas conserv\u00e9es par l&rsquo;Institut.<\/p><p>Pour les abonnements, le Client autorise le pr\u00e9l\u00e8vement automatique du montant convenu \u00e0 chaque \u00e9ch\u00e9ance, jusqu&rsquo;\u00e0 r\u00e9siliation.<\/p><h3>Article 7 \u2014 Abonnements et reconduction<\/h3><p>Les cours sont factur\u00e9s sous forme d&rsquo;abonnement mensuel, pr\u00e9lev\u00e9 automatiquement \u00e0 la date anniversaire de la souscription. L&rsquo;abonnement est reconduit tacitement chaque mois.<\/p><p>Le Client peut r\u00e9silier son abonnement \u00e0 tout moment depuis son espace client, rubrique \u00ab Mon compte \u00bb, ou en \u00e9crivant \u00e0 contact@oktoub.com. La r\u00e9siliation prend effet \u00e0 la fin de la p\u00e9riode en cours : les cours d\u00e9j\u00e0 r\u00e9gl\u00e9s restent dus et accessibles jusqu&rsquo;\u00e0 cette date, et aucun pr\u00e9l\u00e8vement n&rsquo;intervient ensuite.<\/p><p>Aucun remboursement au prorata n&rsquo;est effectu\u00e9 pour un mois entam\u00e9.<\/p><p>Les p\u00e9riodes de fermeture annuelle de l&rsquo;Institut ne suspendent pas l&rsquo;abonnement ni ses pr\u00e9l\u00e8vements. Elles sont int\u00e9gr\u00e9es au volume annuel d&rsquo;enseignement d\u00e9fini \u00e0 l&rsquo;article 4.<\/p><h3>Article 8 \u2014 Livraison des contenus num\u00e9riques<\/h3><p>Les supports num\u00e9riques et les formations sont accessibles imm\u00e9diatement apr\u00e8s confirmation du paiement, depuis l&rsquo;espace client ou via un lien transmis par courriel.<\/p><p>Il appartient au Client de v\u00e9rifier l&rsquo;exactitude de son adresse \u00e9lectronique. En cas de non r\u00e9ception, il doit contacter l&rsquo;Institut, qui lui retransmettra ses acc\u00e8s.<\/p><h3>Article 9 \u2014 Droit de r\u00e9tractation<\/h3><p><strong>9.1 Principe.<\/strong> Conform\u00e9ment \u00e0 l&rsquo;article L221-18 du Code de la consommation, le Client consommateur dispose d&rsquo;un d\u00e9lai de quatorze jours \u00e0 compter de la conclusion du contrat pour exercer son droit de r\u00e9tractation, sans avoir \u00e0 motiver sa d\u00e9cision.<\/p><p><strong>9.2 Exception pour les contenus num\u00e9riques.<\/strong> Conform\u00e9ment \u00e0 l&rsquo;article L221-28 13\u00b0 du Code de la consommation, le droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9 pour la fourniture d&rsquo;un contenu num\u00e9rique non fourni sur support mat\u00e9riel dont l&rsquo;ex\u00e9cution a commenc\u00e9 avec l&rsquo;accord pr\u00e9alable expr\u00e8s du Client et son renoncement expr\u00e8s \u00e0 son droit de r\u00e9tractation.<\/p><p>En cons\u00e9quence, lors de l&rsquo;achat d&rsquo;un support num\u00e9rique ou d&rsquo;une formation en ligne, le Client coche une case par laquelle il demande express\u00e9ment l&rsquo;acc\u00e8s imm\u00e9diat au contenu et renonce express\u00e9ment \u00e0 son droit de r\u00e9tractation.\u00a0<\/p><p><strong>9.3 Cours de langue.<\/strong> Pour les prestations d&rsquo;enseignement, le Client qui demande \u00e0 commencer ses cours avant l&rsquo;expiration du d\u00e9lai de quatorze jours reste redevable des s\u00e9ances d\u00e9j\u00e0 r\u00e9alis\u00e9es s&rsquo;il se r\u00e9tracte ensuite.<\/p><p><strong>9.4 Modalit\u00e9s.<\/strong> Pour exercer son droit de r\u00e9tractation, le Client adresse une d\u00e9claration d\u00e9nu\u00e9e d&rsquo;ambigu\u00eft\u00e9 \u00e0 contact@oktoub.com. Le remboursement intervient dans un d\u00e9lai de quatorze jours suivant la r\u00e9ception de la demande, par le m\u00eame moyen de paiement.<\/p><h3>Article 10 \u2014 Obligations du Client<\/h3><p>Le Client s&rsquo;engage \u00e0 fournir des informations exactes, \u00e0 ne pas partager ses identifiants, et \u00e0 respecter la licence d&rsquo;usage des supports fournis. Les supports p\u00e9dagogiques sont r\u00e9serv\u00e9s \u00e0 un usage personnel ou, pour les professeurs form\u00e9s, \u00e0 un usage p\u00e9dagogique dans les conditions d\u00e9finies au r\u00e8glement int\u00e9rieur. Toute revente ou diffusion publique est interdite.<\/p><p>Le non-respect de ces obligations peut entra\u00eener la suspension de l&rsquo;acc\u00e8s sans remboursement, sans pr\u00e9judice des recours l\u00e9gaux.<\/p><h3>Article 11 \u2014 Absence de garantie de r\u00e9sultat<\/h3><p>L&rsquo;Institut Oktoub s&rsquo;engage \u00e0 fournir ses prestations avec s\u00e9rieux et comp\u00e9tence. Il s&rsquo;agit d&rsquo;une obligation de moyens et non de r\u00e9sultat : aucun niveau de progression, aucun r\u00e9sultat p\u00e9dagogique et aucun revenu ne sont garantis.<\/p><h3>Article 12 \u2014 R\u00e9clamations et m\u00e9diation<\/h3><p>Toute r\u00e9clamation doit \u00eatre adress\u00e9e \u00e0 contact@oktoub.com. L&rsquo;Institut s&rsquo;engage \u00e0 r\u00e9pondre sous quinze jours.<\/p><p>Conform\u00e9ment \u00e0 l&rsquo;article L612-1 du Code de la consommation, le Client consommateur peut recourir gratuitement \u00e0 un m\u00e9diateur de la consommation en vue de la r\u00e9solution amiable du litige..<\/p><p>Le Client peut \u00e9galement utiliser la plateforme europ\u00e9enne de r\u00e8glement en ligne des litiges.<\/p><h3>Article 13 \u2014 Donn\u00e9es personnelles<\/h3><p>Le traitement des donn\u00e9es est d\u00e9crit dans notre <a href=\"\/en\/politique-de-confidentialite\/\">politique de confidentialit\u00e9<\/a>.<\/p><h3>Article 14 \u2014 Droit applicable<\/h3><p>Les pr\u00e9sentes conditions sont soumises au droit fran\u00e7ais. En cas de litige et \u00e0 d\u00e9faut d&rsquo;accord amiable, les tribunaux fran\u00e7ais sont comp\u00e9tents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Derni\u00e8re mise \u00e0 jour : le 14\/08\/2026 Article 1 \u2014 Objet et champ d&rsquo;application Les pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-14143","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - 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